Customer Support Executive

4 weeks ago

Tirupati AP IN Young Minds Technology Solutions Pvt Ltd Full time

JOB DESCRIPTION Key Responsibilities Handle inbound and outbound customer queries regarding our software products via phone email and chat Provide technical assistance troubleshooting and solutions to client issues in a timely manner Work closely with the technical team to escalate and resolve complex issues Document customer interactions feedback and resolutions in the CRM system Guide customers on software installation features and usage Ensure customer satisfaction by providing prompt and efficient support Assist in preparing FAQs user manuals and helpdesk content Required Skills Qualifications Education Any graduate preferred in IT Computer Science or related fields Experience 1-3 years of experience in customer support preferably in a software IT product company Language Proficiency Must be fluent in at least two or more South Indian languages Tamil Telugu Kannada and Malayalam along with English Technical Knowledge Basic understanding of software applications troubleshooting and IT support Soft Skills Strong communication problem-solving and customer-handling skills Tools Experience with CRM software ticketing systems and remote desktop tools is a plus How to Apply Interested candidates can Directly Forward your Resume to 8688400273 by mention your location and position Name looking forward to Discuss with you Job Types Full-time Permanent Fresher Pay 12 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Paid time off Provident Fund Ability to commute relocate Tirupati Andhra Pradesh Reliably commute or planning to relocate before starting work Preferred Language tamil Preferred Hindi Preferred Location Tirupati Andhra Pradesh Preferred Work Location In person

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