Customer Support Executive

2 weeks ago

Tirupati, India Young Minds Technology Solutions Pvt Ltd Full time

We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive.

Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor’s degree in Business Administration to join this job position.

**Responsibilities**

Understanding the products and services provided by the company.

Preparing company policies and procedures.

Developing training lessons with service delivery systems.

Managing a team of Customer Support Representatives.

Resolving customer complaints and queries.

Providing detailed information to customers.

Monitoring the performance of individual representatives.

Maintaining records of each phone call for future reference.

Providing the new employees with training sessions for enhancing their skills.

Offering exceptional customer service and satisfaction.

Following up with customers for any further information.

Taking feedback from the customers.

Negotiating the terms and conditions with the customer.

Contributing the work to the company’s knowledge base.

Maintaining a healthy relationship with the clients.

Adhering to the company’s rules and regulations.

**Requirements**:
Bachelor’s degree in Business Administration or a related field.

0-3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.

Exceptional verbal and written communication skills.

Understanding and working knowledge of Customer Relationship Management software such as CRM, etc.

Phenomenal conflict-resolution skills.

Good problem-solving abilities.

A customer-oriented individual.

Ability to meet deadlines and prioritize tasks.

Excellent negotiation and sales skills.

Outstanding interpersonal and organizational skills.

Excellent phone etiquette and active listening abilities

Pay: ₹9,688.14 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 6281008630

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