Customer Support Executive

5 days ago


Tirupati, India Young Minds Technology Solutions Pvt Ltd Full time

Key Responsibilities:

- Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.
- Work closely with the technical team to escalate and resolve complex issues.
- Document customer interactions, feedback, and resolutions in the CRM system.
- Guide customers on software installation, features, and usage.
- Ensure customer satisfaction by providing prompt and efficient support.
- Assist in preparing FAQs, user manuals, and helpdesk content.

**Required Skills & Qualifications**:

- Education: Any graduate (preferred in IT, Computer Science, or related fields).
- Experience: 1-3 years of experience in customer support, preferably in a software/IT product company.
- Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Telugu, Kannada, and Malayalam) along with English.
- Soft Skills: Strong communication, problem-solving, and customer-handling skills.
- Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- HIndi (preferred)

Work Location: In person



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