
Customer Support Executive
5 days ago
Key Responsibilities:
- Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.
- Work closely with the technical team to escalate and resolve complex issues.
- Document customer interactions, feedback, and resolutions in the CRM system.
- Guide customers on software installation, features, and usage.
- Ensure customer satisfaction by providing prompt and efficient support.
- Assist in preparing FAQs, user manuals, and helpdesk content.
**Required Skills & Qualifications**:
- Education: Any graduate (preferred in IT, Computer Science, or related fields).
- Experience: 1-3 years of experience in customer support, preferably in a software/IT product company.
- Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Telugu, Kannada, and Malayalam) along with English.
- Soft Skills: Strong communication, problem-solving, and customer-handling skills.
- Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- HIndi (preferred)
Work Location: In person
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