Support Executive

1 week ago

Tirupati, India AVIA Technologies Full time

**Key Responsibilities**
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and ensure timely follow-up.
- Record customer interactions, feedback, and issues in the support system.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain high levels of customer satisfaction by offering professional and empathetic support.
- Assist customers with order processing, account management, and service requests.
- Share customer insights and recurring issues with management to improve processes.

**Required Skills & Qualifications**
- 1-3 years of experience in customer service/support
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in MS Office and familiarity with CRM/helpdesk tools.
- Ability to handle multiple queries simultaneously with patience and professionalism.

**Preferred Qualifications**
- Prior experience in customer support, BPO, or call center environment.
- Knowledge of CRM software such as Freshdesk, Zendesk, or Salesforce.
- Ability to communicate in multiple languages is an added advantage.

Pay: ₹20,224.24 - ₹25,929.47 per month

Work Location: In person

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