CSE (Customer Support Executive)

1 week ago


Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

JOB DESCRIPTION Key Responsibilities:  Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.  Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.  Work closely with the technical team to escalate and resolve complex issues.  Document customer interactions, feedback, and resolutions in the CRM system.  Guide customers on software installation, features, and usage.  Ensure customer satisfaction by providing prompt and efficient support.  Assist in preparing FAQs, user manuals, and helpdesk content. Required Skills & Qualifications:  Education: Any graduate (preferred in IT, Computer Science, or related fields).  Experience: 0-3 years of experience in customer support, preferably in a software/IT product company.  Language Proficiency: Must be fluent in at least 0ne or more South Indian languages (Tamil, Hindi,) along with English.  Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.  Soft Skills: Strong communication, problem-solving, and customer-handling skills.  Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Ability to commute/relocate:

  • Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • Hindi (Preferred)

Work Location: In person



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