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CRM Executive

2 weeks ago

Panaji, India GHD Infra Developers Pvt. Ltd. Full time

**Desired Skills and Experience:

- **
- Excellent Communication & Presentation Skills
- Preferred only Real Estate Industry with the experience of residential/ commercial project.
- Good knowledge of CRM procedures of real estate.
- Very Good business communication skills in English & Hindi.
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Multitasking and time-management skills, with the ability to prioritize tasks
- Working knowledge of MS Office, advance Excel.
- Thorough knowledge of ongoing project.
- Excellent knowledge about booking form (including terms and conditions)
- Post booking sending welcome mail to client.
- Follow-up for stamp duty and registration
- Proper knowledge of Project APF file (documents required for project APF)
- Complete knowledge of bank loan process along with documents required (salaried as well as Self-employed)
- Knowledge of stamp duty calculation.
- Knowledge of ready reckoned rate.
- After receipt of bank sanction letter/ stamp duty & Registration Fees.
- Sending draft agreement to client.
- 10% Own contribution amount with SDR if client dont want to go with Bank loan.
- Knowledge about draft agreement
- Should be familiar with legal language related to Draft & Agreement.
- Mailing required receipts to the client upon receipt of payment
- Generating demand letter and NOC for 1st disbursement
- Payment recovery from bank.
- Maintaining relationship with all booked clients
- Handling process from after booking to till possession.
- Must have 3+ Yrs Experience in Sales & CRM in the Real estate Industry
- Team handling is a needed skill
- Ability to understand real estate legal documentation as well as working knowledge of RERA is a must

**Roles and Responsibilities**
- Handle CRM activities of multiple projects simultaneously
- Manage and reply to customer queries in all forms of communication
- Develop a cordial relationship with the customer throughout the customer journey
- Generate referral business from existing customers
- Complete monthly collection targets of the Company
- Manage all post sales documentation as needed

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift