Service Coordinator

3 days ago

Bhosari Pune Maharashtra, India Dimension Full time

**Service Coordinator**

Post**:Service Coordinator Executive**

Location: Pune.

Qualification: Diploma / BE Elec / BE Mech / MBA

Skill Requirements:

- Minimum 1 + years of experience in service role.
- Fluent in Hindi, Marathi and English and mail communication
- MS Excel Advance.
- Able to plan and implement service improvement strategies
- In-depth product knowledge &ability to identify different parts of the machine.
- Good Intra-personal skills and time-management skills for internal coordination.

**Responsibilities**:

- Assess telephonic client issues and provide recommendations to fix problems by telephonic guidance
- Assess the on-field service needs of clients and assign service engineer of the region
- Ensure adequate, timely, and cost-effective services and respond to any issues that occur during the delivery of services.
- Maintain good communication with customer & field service engineer to assure there are no gaps in services
- Ensure the necessary spares are dispatched with proper documentation and follow up to fill ongoing service needs
- Create and maintain a database of clients and tracking clients' service records.
- Maintain good relationships with service providers and clients to keep customer base
- Analysing service revenue sales wrt machine sales & submitting monthly report.
- Facilitating programs and services, job training, and transportation.
- Monitoring the services being provided, evaluating the quality of services and identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Sending AMC offers& assists service managers and engineers in orders and approaching new customers.
- Work with marketing department to ensure smooth execution of media campaign.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 6261169737

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