Sales and Service Coordinator

1 day ago

Bhosari Pune Maharashtra, India proarc welding & cutting systems pvt ltd Full time ₹ 14,20,000 - ₹ 37,80,000 per year

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Sales & Service Coordinator Post: Sales and service coordinator Location: Pune. Operation Area: NA. Inhouse office work Qualification: BE Electronics / Computer Science Reporting To: Service HOD Skill Requirements: ● Minimum 8 years of experience in in-house sales or service coordinator role. ● Fluent in English and mail communication ● MS Excel Advance. ● In-depth product knowledge & ability to identify different parts of the machine. ● Good Intra-personal skills and time-management skills for internal coordination. Responsibilities: ● Quoting spares required by the end user ● Coordinating with service team for the right spare part required by end user ● Coordinating and tracking orders with purchase team. Keep close follow-up with them. ● Coordinating with logistics agencies to get best quote and finding out most economical solutions for dispatch of spares parts. ● Lining up all documentation related activities for dispatched. ● Tracking status of dispatches until order is received by end user. ● Assess telephonic client issues and provide recommendations to fix problems by telephonic guidance ● Assess the on-field service needs of clients and assign service engineer of the region ● Ensure adequate, timely, and cost-effective services and respond to any issues that occur during the delivery of services. ● Maintain good communication with customer & field service engineer to assure there are no gaps in services ● Ensure the necessary spares are dispatched with proper documentation and follow up to fill ongoing service needs ● Create and maintain a database of clients and tracking clients' service records. ● Maintain good relationships with service providers and clients to keep customer base ● Answer calls and respond to email inquiries in the office ● Analysing service revenue sales wrt machine sales & submitting monthly report. ● Facilitating programs and services, job training, and transportation. ● Monitoring the services being provided , evaluating the quality of services and identifying areas that need improvements. ● Following up with clients regularly to assess and ensure their satisfaction. ● Sending AMC offers & assists service managers and engineers in orders and approaching new customers. ● Work with marketing department to ensure smooth execution of media campaign.

Job Type: Full-time

Pay: ₹11, ₹31,821.98 per month

Benefits:

  • Health insurance

Work Location: In person

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