Service Coordinator

19 hours ago


Bhosari Pune Maharashtra, India Impact Solution Full time

**Key Responsibilities**:

- Coordinate with the service team to ensure the timely execution of service requests.
- Schedule and monitor service appointments, ensuring the smooth functioning of service operations.
- Provide technical assistance and support to customers and field engineers.
- Manage service-related documentation including work orders, service reports, and invoices.
- Liaise with the clients for updates and follow-up on the progress of service requests.
- Ensure effective communication between clients, engineers, and the service department.
- Assist in inventory management, including tracking parts and materials required for service jobs.
- Ensure customer satisfaction by providing timely updates and resolving service issues.
- Prepare and maintain service-related records, including reports and feedback forms.

**Skills and Qualifications**:

- Minimum of 1 year of experience in a Service Coordinator or similar role, preferably in the engineering industry.
- **B.E. or Diploma in Mechanical Engineering** is a must.
- Strong organizational skills with the ability to manage multiple tasks.
- Good communication skills, both verbal and written.
- Proficient in Microsoft Office and basic knowledge of service management software.
- Ability to handle technical queries and offer solutions to clients.
- Problem-solving skills and ability to handle customer complaints effectively.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person


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