
Service Coordinator
4 days ago
**Key Responsibilities:1. Quotation Management for Spare Parts and Services (Including AMC Contracts)**
- Prepare and deliver accurate, timely quotations for spare parts, services, and Annual Maintenance Contracts (AMCs).
- Coordinate with technical and procurement teams to determine costs, availability, and delivery timelines.
- Draft professional quotations including all necessary details such as pricing, warranty terms, service/installation charges, and lead times.
- Maintain a well-organized database of frequently requested parts and services for quick turnaround.
- Follow up with customers for quotation approvals or feedback.
- Coordinate post-approval execution with the sales and service teams.
**2. IVR Call Handling and Customer Query Routing**
- Manage and monitor the IVR (Interactive Voice Response) system to ensure efficient call routing.
- Configure the IVR to categorize calls based on customer needs (complaints, inquiries, service requests, etc.).
- Ensure prompt responses to missed or unresolved calls logged through the IVR.
- Generate and share call summaries with relevant departments for timely resolution.
- Train and support the customer service/reception team in managing IVR-based queries effectively.
Pay: ₹35,000.00 - ₹40,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
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