IT Service Coordinator

3 days ago

Pune, Maharashtra, India Systems Plus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Pune

Employment Type: full-time

Designation: IT Service Coordinator

Job Details

Position Request: IT Service Coordinator

Overview

We are requesting support in sourcing an offshore IT Service Coordinator. This position will serve as the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources, maintaining accurate inventory and asset records, and supporting day-to-day IT operations. The Service Coordinator will also assist with routine system monitoring and maintenance activities while ensuring proper documentation, reporting, and adherence to IT policies and procedures.

Role Responsibilities

  • Ticket and Dispatch Management: Act as the primary contact for all incoming support requests via phone and email. Document issues, assign service tickets, and escalate complex problems to higher-level support technicians.
  • Scheduling and Coordination: Manage schedules and calendars of technical staff to ensure efficient and timely service delivery. Coordinate with external vendors and service providers as needed.
  • Inventory and Asset Management: Monitor and maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
  • System Maintenance and Monitoring: Assist with routine maintenance tasks, monitor system and network performance, and coordinate maintenance activities such as data backups.
  • Documentation: Maintain comprehensive records of IT processes, troubleshooting steps, and system configurations. Prepare reports on service levels and performance.
  • Policy and Procedure Implementation: Support the development and enforcement of IT protocols and policies to improve security, compliance, and operational efficiency.

Required Skills & Experience

  • Previous experience in an IT support, help desk, or service coordination role.
  • Excellent customer service skills, with the ability to interact effectively with both technical and non-technical staff.
  • Strong organizational and time management abilities to manage multiple tasks and projects simultaneously.
  • Solid problem-solving and troubleshooting skills to quickly diagnose and resolve technical issues.
  • Strong written and verbal communication skills for collaborating with global teams.
  • Familiarity with ITSM tools such as ServiceNow.
  • Knowledge of ITIL principles.
  • Prior experience working in a Managed Services environment.

  • Service Coordinator

    4 days ago

    Pune, Maharashtra, India Impact Solution Full time ₹ 4,20,000 - ₹ 4,80,000 per year

    Dear Candidate,We are seeking a dynamic and detail-oriented CRM & Service Coordination Executive to manage customer relationships, respond to service requests, and ensure seamless handling of quotations and IVR calls. The ideal candidate will have experience with CRM systems, excellent communication skills, and a proactive approach to customer satisfaction...

  • Female Service Coordinator

    3 days ago

    Pune, Maharashtra, India maxpowertron Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Female candidate with 1 – 2 Years of Experience in Service and Sales Co-ordinationCo-ordinating with customers, Service Engineer and Service manager for Service activitiesGood knowledge of preparing service Quotes and Daily / Monthly service reportsShould have Excellent Communication Skills and Convincing PowerCalling, Co-ordination with Service Engineers,...

  • IT Sales Coordinator

    4 days ago

    Pune, Maharashtra, India Tej IT solutions Ind Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    IT Sales Coordinator jd includes administrative support for the sales team, managing customer database & sale records, arrange demo prepare sales proposals & reports, coordinating schedules, liaising with other departments like marketing & operation

  • Sales Coordinator

    3 days ago

    Pune, Maharashtra, India Nakoda Machinery Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Sales Coordinator Crusher Industry ProductsJob Overview:We are looking for a detail-oriented and proactive Sales Coordinator to support our sales team in promoting and selling crusher industry products (crushers, spare parts, screening equipment, and related solutions). The role involves coordinating with customers, sales executives, distributors,...

  • Call Coordinator

    5 days ago

    Pune, Maharashtra, India Vintech Electronics Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionVintech Electronics is a reputable Authorized Wholesale Dealer, Distributor, Trader, and Supplier specializing in a variety of products including Water Filters, Water Purifier Systems, Water Coolers, RO Water Plants, Networking Products, and LED Lamps. Our commitment to providing high-quality products has made us a trusted name in the...

  • Service Desk Engineer l1

    3 days ago

    Pune, Maharashtra, India Zack It Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Client: Tata Communications Ltd.Payroll: Zack IT Solutions Pvt Ltd.Location: Alandi Road, Dighi, PuneRole: Service Desk Engineer L1,l2.Skill Set: Outlook, Windows, Remote.Excellent CommunicationPreferred Immediate JoinersFACE TO FACE INTERVIEW

  • Dispatch Coordinator

    4 days ago

    Pune, Maharashtra, India Lancesoft Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Dispatch Coordinator Role -We require Dispatch Coordinator resource on Contract basis who required to have the following skills.Should have strong communication skill both verbal and in writingShould 2-3 years of experience in Supply chain especially in logistics and Customer service.Should be able to work in shift operations.Person should have experience in...

  • Sales Coordinator

    3 days ago

    Pune, Maharashtra, India Precious Alloys Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Apply Now or send resume on WhatsApp Job Title:Sales CoordinatorLocation:PuneTerms:Full-timeAbout the Role:Thesales Coordinatorwill be responsible for managing the complete order lifecycle — from order receipt to delivery — ensuring accuracy, efficiency, and exceptional customer experience. The role requires strong coordination across internal...

  • Sales Coordinator

    6 days ago

    Pune, Maharashtra, India Checkmate Security Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesPosition: Sales Coordinator Security Servicespreference to be given for female candidates onlyKey Responsibilities:Coordinate sales activities and support the business development team.Prepare proposals, quotations, and follow up with clients.Maintain customer records, track leads, and ensure timely responses.Assist in contract...

  • Project Coordinator

    2 weeks ago

    Pune, Maharashtra, India V-TECH RENEWABLES PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAt V-TECH Renewables, we are leaders in the renewable energy sector, offering end-to-end solutions for businesses and communities. With over two decades of experience, we specialize in design, engineering, solar financing, EPC, PMC, IMS & QMS implementation, and ESG services to drive clean energy adoption.Role DescriptionThis is a...