 
						Service Head-Client Operations
2 days ago
Job Alert
Position -Service Head-Client Operations
Experience Years
Work location - Pune
 Responsible for delivery, transformation, client management and P&L
for Customer Service and Global Service Desk Accounts
 Manage multiple accounts with a large team across multiple
geographies. Oversee Day to day SLAs and key deliverables
 Coordinates and partners with the client for engagement level issues
and concerns
 Anchors the key internal and external meetings,
 Plan resources Monitor governance adherence within the
engagement and meet client & business requirements within the
guidelines, policies and norms of Infosys
 Identify, assess and mitigate risks, provide escalation management,
anticipate and make tradeoffs and propose corrective actions to keep
the projects moving forward
 Work with stakeholders across the ecosystem and other vendor (Sub
Contractor) teams to uncover dependencies and create action plans
around those dependencies
 Experience in Customer Service and Service Desk Operations for
Large HiTech Global Clients
 Should have significant exposure of Deal Cycle, Solutioning, Deal
structuring and commercials
 Expertise in program and project management in cross-functional
roles with significant scope.
 Ability to influence stakeholders without holding decision making
authority.
 Ability to manage a team with competing priorities and provide level-
headed guidance during unexpected events.
 Ability to self-start and create direction in a rapidly changing and
often ambiguous environment
 Willing to map own schedule with Process and Client Working hours
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