Service Coordinator

7 days ago

Pune Maharashtra, India Conference Technologies, Inc. Full time

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

**So, what are we looking for?**

We are looking for a Service Coordinator for our Pune location whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Somebody who is passionate about AV. We take pride in our employees, known in the industry as customer-focused problem-solvers who can get the job done.

**What are your responsibilities?**
- Answer incoming calls from customers regarding service needs
- Schedule service calls nationwide
- Work with operations team to schedule available techs for calls
- Follow up with service calls to ensure customer satisfaction.
- Ensure that all service tickets are updated in our system.
- Initialize RMAs and work with our shipping and receiving department to follow up.
- Other duties as assigned.

**Will you fit in?**
- Our employees fearlessly embrace the company culture and applicants who
- merely want to punch in their timecards every day are not what we are looking for.
- You can work independently with mínimal guidance but aren’t afraid to ask the right questions when you need help.
- You have strong verbal and written communication skills and can be the face of our company to our clients.

**Does experience count?**
- Education: Associate degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual.
- Minimum of 1-2 years in a corporate or hospitality environment
- Customer Service Experience: A must As you can see our customers are #1 and we need someone who can take care of them, and treat them as such.
- Attitude and Aptitude: Are key We need someone who is eager to learn and comes to work ready to tackle any situation.
- Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations._

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