Service Coordinator

REF:
- DETECTIONAPAC01432- DIVISION:
- Smiths Detection- JOB FUNCTION:
- Administration SecretarialAbout Us

**Job Description**:

- This person will have accountability for the coordination of the service administration requirements and be responsible for day to day administration of the role. The incumbent must possess a proven track record for timely delivery and customer satisfaction and be proactive in their attitude to workDuties & Responsibilities

**Responsibilities**:

- Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.
- Handle daily call logging, update call status and prepare daily work schedule. Reports pending call status to Service Manager on daily basis for timely actions.
- Call coordination between Client and FSE and allocation of complaints to FSE. Effective and healthy communication with customer and team members.
- Daily entry of service reports and Time sheets in SAP for entire technical staff
- Create service orders in SAP for warranty spare part replacement in SAP
- Track work orders and close all completed work orders before the month end in SAP
- Report the status of open service orders to Service Manager weekly basis
- Timely communication and escalation of any issues to Service manager
- Create purchase requisition in SAP
- Maintain the equipment master with timely update of new equipment and update new location of existing equipment.
- Timely preventive maintenance schedule for AMC and warranty equipment and update the PM Master
- Filing of completed service reports on daily basis
- Sending service reports, SAT & Handing over documents etc. to Accounts for billing immediately after the completion of work.
- Book the cost in correct service order or WBS and coordinate with accounts and Sales for information
- Maintain engineer’s daily, weekly and monthly productivity reports
- Coordination between Technical, Project and Logistics
- Take charge of service coordination during the vacation of fellow Service Coordinator
- Submit monthly KPI reports and other reports as required.
- Maintain and update leave planner &; Sick leave tracker - Maintain records of service reports & site asset record files
- Coordination between Engineers, Service Manager, Project Manager, Assistant Project Manager(Com), PRO & OM
- Assist fellow Service Coordinator during month end closing on service reports entry in SAP
- Collection of all monthly expense statements from team members of the department and enter in SAP (TRIP) on the date of closing of Accounts for the month and for OM’s approval
- Ensure strict adherence to HSE policy of Company and Client
- Ensure 100% customer satisfaction

The Individual

Skills and Experience:

- SAP experience is a must.
- Computer literacy, competency in use of all programs within MS Office Suite
- Good administration and document control skills.
- A minimum of 2 years of related administration experience in a role within a service organisation.
- Solid communications skills both verbal and written and a strong orientation for customer focus and teamwork.
- Good language skills in English.
- Language skills in Arabic would be an advantage.
- Ability to plan and coordinate daily tasks, the prioritisation of own workload, ability to build good customer relations.
- Must be organized and systematic with good attention to detai and the abiity to work under pressure and strict deadlines.
- Must be conscientious and interact well in a team environment.
- Possess excellent organisational, communication, interpersonal skills with the ability to multi task and manage a wide range of activities.
- Strong customer service skills including phone etiquette and conflict resolution, and the ability to handle stressful situations with resilience and tenacity.
- Self-motivated, reliable, and accountable individual.

**Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.**

**Diversity & Inclusion**:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
- At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing.