Service Coordinator

3 days ago

Pune Maharashtra, India Nihva Technologies Pvt Ltd Full time

**Job Title**: Service Coordinator

**Department**: Customer Service / After-Sales / Service Operations
**Location**: Pimpri-Chinchwad, Pune
**Reporting To**: Service Manager / Operations Head
**Company**: Nihva Technologies Pvt Ltd

**Main Function of the Job**

To coordinate and manage all **service-related activities**, including scheduling service visits, handling customer complaints, ensuring timely resolutions, and supporting the service team for smooth operations.

**Key Responsibilities / Scope of Work**
- Coordinate with customers to **schedule service visits, installations, and breakdown support**.
- Assign service tasks to **field technicians or engineers** and ensure timely job completion.
- Maintain and update **service logs, reports, and customer records**.
- Act as the **primary point of contact** between customers and the service team.
- Track and follow up on **open service requests, pending parts, or unresolved issues**.
- Ensure **timely communication and documentation** of all service-related updates.
- Handle **customer complaints and escalate issues** when needed to ensure resolution.
- Coordinate with the **spares, logistics, and purchase team** for timely availability of parts.
- Prepare and share **service performance reports** with management.
- Support warranty and AMC (Annual Maintenance Contract) service tracking.

**Required Qualifications**
- Diploma / Bachelor’s Degree in **Engineering (Mechanical / Electrical preferred)** or any relevant field.
- Good communication in **English, Hindi, and local language**.

**Required Experience**
- **2 to 5 years** of experience in **service coordination, customer support, or technical operations**.
- Experience in **automation, industrial equipment, or machinery servicing** is preferred.

**Key Skills & Competencies**
- Strong **communication and coordination** skills
- Ability to **multitask and prioritize tasks**:

- Problem-solving and **customer-focused mindset**:

- Attention to detail and good in **documentation/reporting**:

- Team player with a proactive attitude

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

**Experience**:

- Service Coordinator : 2 years (required)
- Automation Industries : 2 years (required)

Work Location: In person

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