Service Coordinator

2 days ago

Bhosari Pune Maharashtra, India proarc welding & cutting systems pvt ltd Full time

** Urgent Opening **

**Position**: Sales / Service Coordinator

**Location**:Bhosari, Pune

**Experience**: 2-5 Years

**Operation Area**: In-house Office Work

**Qualification**: Diploma / BE (Electrical or Mechanical)

**Reporting To**: Service HOD

**Contact**: HR Tejaswini - 7410785714

**Key Skills Required**:

- 2+ years’ experience in in-house service coordination or sales support
- Fluent in English (spoken & written)
- Proficient in MS Excel (Advanced level)
- Strong product knowledge and ability to identify machine parts
- Excellent interpersonal and time management skills

*

**Roles & Responsibilities**:

- Prepare quotations for spare parts requested by end users
- Coordinate with service team for identifying correct parts
- Follow up with purchase and logistics teams for order tracking and dispatch
- Handle logistics documentation and ensure cost-effective delivery solutions
- Track order status till delivery to client
- Provide telephonic guidance for minor service issues
- Assign field engineers based on client location & need
- Ensure prompt and efficient service delivery
- Maintain strong communication with customers and internal teams
- Maintain client database and service history
- Analyze monthly service revenue vs machine sales
- Support AMC offer follow-ups and service team coordination
- Assist in marketing and service campaigns

If you're detail-oriented, customer-focused, and ready to handle dynamic service operations — we’d love to hear from you

Pay: ₹17,086.00 - ₹30,144.27 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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