Client Services Coordinator

3 days ago

Bhosari Pune Maharashtra, India proarc welding & cutting systems pvt ltd Full time

**Post **:ClientServices Coordinator

**Location**: Bhosari, Pune.

**Qualification**:Diploma / BE Elec / BE Mech / MBA

**Call or WhtsAPP**:

- Hr Tejaswini
7410785714

**Skill Requirements**:
- Fluent in Hindi, Marathi and English and mail communication
- MS Excel Advance.
- Able to plan and implement service improvement strategies
- In-depth product knowledge &ability to identify different parts of the machine.
- Good Intra-personal skills and time-management skills for internal coordination.

**Responsibilities**:

- Assess telephonic client issues and provide recommendations to fix problems by telephonic guidance
- Assess the on-field service needs of clients and assign service engineer of the region
- Ensure adequate, timely, and cost-effective services and respond to any issues that occur during the delivery of services.
- Maintain good communication with customer & field service engineer to assure there are no gaps in services
- Ensure the necessary spares are dispatched with proper documentation and follow up to fill ongoing service needs
- Create and maintain a database of clients and tracking clients' service records.
- Maintain good relationships with service providers and clients to keep customer base
- Analysing service revenue sales wrt machine sales & submitting monthly report.
- Facilitating programs and services, job training, and transportation.
- Monitoring the services being provided, evaluating the quality of services and identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Sending AMC offers& assists service managers and engineers in orders and approaching new customers.
- Work with marketing department to ensure smooth execution of media campaign.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,328.44 - ₹35,117.59 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bhosari, Pune, Maharashtra (required)

Ability to Relocate:

- Bhosari, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7410785714

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