Service Coordinator

1 day ago

Bhosari Pune Maharashtra, India proarc welding & cutting systems pvt ltd Full time

**Post**:Service Coordinator Executive

**Location**: Pune. **Operation Area**:NA. Inhouse office work

**Qualification: B.COM / M.COM / **Diploma / BE ELec / BE Mech / MBA

**Reporting To**:Sales Manager - National Head

Contact:

- Hr Tejaswini
7410785714

**Skill Requirements**:

- Minimum 2 years of experience in on-field service role.
- Fluent in Hindi, Marathi and English and mail communication
- MS Excel Advance.
- Able to plan and implement service improvement strategies
- In-depth product knowledge & ability to identify different parts of the machine.
- Good Intra-personal skills and time-management skills for internal coordination.

**Responsibilities**:

- Assess telephonic client issues and provide recommendations to fix problems by telephonic guidance
- Assess the on-field service needs of clients and assign service engineer of the region
- Ensure adequate, timely, and cost-effective services and respond to any issues that occur during the delivery of services.
- Maintain good communication with customer & field service engineer to assure there are no gaps in services
- Ensure the necessary spares are dispatched with proper documentation and follow up to fill ongoing service needs
- Create and maintain a database of clients and tracking clients' service records.
- Maintain good relationships with service providers and clients to keep customer base
- Analysing service revenue sales wrt machine sales & submitting monthly report.
- Facilitating programs and services, job training, and transportation.
- Monitoring the services being provided, evaluating the quality of services and identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Sending AMC offers & assists service managers and engineers in orders and approaching new customers.
- Work with marketing department to ensure smooth execution of media campaign.

**Salary**: ₹15,769.72 - ₹28,474.35 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bhosari, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7410785714

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