Coustomer service coordinator

3 days ago

Bhosari IE Pune Maharashtra, India Fairchem organics Full time ₹ 2,18,400 - ₹ 3,88,201 per year

A Customer Service Coordinator provides support and assistance to customers, ensuring their needs are met and issues are resolved. Key responsibilities include: - *Customer Inquiry Response*: Responding to customer inquiries, concerns, and complaints in a timely and professional manner. - *Issue Resolution*: Resolving customer issues, escalating complex problems, and ensuring timely resolution. - *Order Management*: Assisting with order-related issues, such as tracking, cancellations, and modifications. - *Product/Service Information*: Providing accurate information about products or services, addressing customer questions and concerns. - *Customer Relationship Building*: Building and maintaining positive relationships with customers, ensuring customer satisfaction and loyalty. Essential skills for a Customer Service Coordinator include: - *Communication*: Strong verbal and written communication skills. - *Problem-Solving*: Ability to resolve customer issues efficiently and effectively. - *Customer Service*: Providing excellent customer experience and ensuring high customer satisfaction. - *Attention to Detail*: Ensuring accuracy in responding to customer inquiries and resolving issues. - *Empathy and Patience*: Demonstrating empathy and patience when dealing with customer concerns and issues.

Job Types: Full-time, Fresher

Pay: ₹18, ₹32,168.35 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

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