Customer Support

2 days ago

Mumbai, India Job sure HR Full time

**Designation**: Customer Support Executive

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through voice methods.
- These call center representatives provide query assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements
- 5 days a week working
- Only weekly off provided during first 6 months (probationary period)

**Who all can apply?**
- English communication skills
- Graduates with 6 Months international or domestic customer service experience required
- Must be comfortable with rotational shifts
- Immediate Joiners only

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Telecaller: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9702501171

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