Customer Support

4 weeks ago

Mumbai, India Wings Global Services Full time

Job Overview We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction. Qualifications and Skills Proficiency in customer service principles and practices to ensure an exceptional experience for all clients. Experience with CRM software to manage customer inquiries efficiently and maintain accurate records. Excellent communication skills to effectively interact with customers and clearly convey information. Strong problem-solving abilities to resolve customer issues quickly and satisfactorily. Experience in voice support for addressing customer queries effectively via phone interactions. Familiarity with call center operations and the ability to thrive in a fast-paced environment. Exceptional active listening skills to fully understand customer needs and provide appropriate solutions. Commitment to quality assurance by ensuring that services meet company standards and customer expectations. Roles and Responsibilities Respond to customer inquiries through various channels, providing timely and effective solutions. Utilize CRM software to document customer interactions and track service requests. Collaborate with cross-functional teams to address customer concerns and enhance service quality. Implement feedback from customers to improve the company's product offerings and service delivery. Maintain a high level of professionalism and empathetic communication with all customer interactions. Participate in team meetings and training sessions for continuous improvement in customer service skills. Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty. Contribute to achieving team targets and performance goals through dedicated customer support efforts.

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