Customer Support

5 days ago

Mumbai Metropolitan Region, India ePayLater Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Team Lead

Summary
We are seeking a dynamic and experienced Customer Support Team Lead to join our team. The ideal candidate will have 2-5 years of experience in the Customer Support department, with proven leadership skills and a passion for providing exceptional customer service. As a Team Lead, you will be responsible for overseeing a team of Customer Support Representatives, ensuring that they deliver high-quality support to our customers.

Roles And Responsibilities

  • Lead and manage a team of Customer Support Representatives, providing guidance and support to ensure team goals are met.
  • Monitor team performance and provide coaching and feedback to improve customer satisfaction and efficiency.
  • Handle escalated customer inquiries and issues, resolving them in a timely and professional manner.
  • Develop and implement training programs to enhance the skills and knowledge of the support team.
  • Collaborate with other departments to improve processes and enhance the overall customer experience.
  • Generate reports and analyze data to identify trends and areas for improvement.

Qualifications

  • 2-5 years of experience in a Customer Support role, with at least 1 year in a leadership or supervisory position.
  • Strong communication and interpersonal skills.
  • Proven ability to multitask and prioritize in a fast-paced environment.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Proficiency in CRM software and Microsoft Office suite.

If you are a motivated and experienced Customer Support professional looking to take the next step in your career, we would love to hear from you. Apply now to join our team as a Customer Support Team Lead

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