Customer Support Executive

1 week ago

Mumbai Metropolitan Region, India Kwikpic Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Customer Success and Support Executive @ Kwikpic
Location: Mumbai / Kolkata (Hybrid)
About Us
Kwikpic is an
AI based photo sharing platform
based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over
200 million
uploaded photos, powering
150,000+ events
, onboarding
13,100+ photographers
and businesses, and achieving 1 million verified users organically within just 18 months

Why Join Us?
As a Customer Success Associate at Kwikpic, you're not just supporting users; you're guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You'll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities

  • Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
  • Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
  • Monitor account health, proactively address concerns, and help customers maximize the platform's value.
  • Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
  • Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications

  • Bachelor's degree (preferably in Business, Communications, or related fields).
  • 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
  • Fluent in English and Hindi
  • Excellent communication, empathy, and client engagement skills.
  • Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
  • Strong problem-solving mindset with a love for helping customers succeed.

Skills:- Customer Support, Customer Retention, Customer Service and Customer Relationship Management (CRM)

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