Customer Care Executive

4 days ago

Mumbai Metropolitan Region, India D'DECOR HOME FABRICS Full time

Company Description

D'Decor Home Fabrics Pvt. Ltd. is India's largest manufacturer and exporter of curtains and upholstery fabrics, and the third largest globally. With a mission to make homes fashionable, D'Decor exports innovative home textile fabrics to over 65 countries, partnering with top global brands. Headquartered near Mumbai, the company operates four state-of-the-art manufacturing plants producing over 100,000 meters daily and offers a diverse range of furnishings. Known for pioneering innovations like water-repellent and flame-retardant fabrics, D'Decor is a leader in home textiles. Employing over 2,200 professionals, D'Decor is focused on expanding its presence in India, backed by its robust supply chain and esteemed endorsements from Bollywood icons.

Role Description

This is a full-time, on-site Customer Care Executive role located in the Chakala Andheri (E). The Customer Care Executive will be responsible for delivering exceptional customer service by addressing customer inquiries and concerns, ensuring a high level of customer satisfaction, and managing customer interactions with professionalism. The role requires effective communication with clients, resolving complaints, and providing support throughout the sales and post-sales processes.

Qualifications

  • Proficiency in Customer Support, Customer Satisfaction, and Customer Service
  • Strong Communication skills to interact effectively with customers and team members
  • Basic understanding of Sales processes and strategies
  • Ability to address customer needs and build long-term relationships
  • Strong problem-solving and interpersonal skills
  • Experience in using customer relationship management (CRM) software is a plus
  • Relevant experience in the home furnishings or textile industry is desirable
  • Bachelor's degree or equivalent in Business, Marketing, or a related field

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