Customer Support Executive
1 week ago
About Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.Working model: OnsiteDays: Rotational shifts (as per requirement) with 1 weekly off and WFH on weekends.Timings: 10:00am - 6:00pm Budget: Up to 4.5 LPA (depending on the experience)Experience: 2-5 years About the Role: We are looking for a compassionate and articulate Customer Support Executive to own and enhance our client experience end-to-end. This role goes beyond ticket resolution, you’ll be the voice of our brand, responsible for hosting sessions, managing relationships, handling queries, and providing personalized support and guidance. If you enjoy solving problems, engaging with people, and building long-term trust, this is a fantastic opportunity to make a direct impact.Key Responsibilities:Live Session Hosting & Moderation: Confidently host and moderate live sessions, opening and closing with warmth and professionalism. Support facilitators by addressing participant queries during sessions. Encourage engagement by prompting interaction (e.g., camera on, questions, feedback). Troubleshoot minor tech issues and ensure a smooth session experience. Maintain a calm and professional on-camera presence throughout.Customer Support & Relationship Management: Act as the first point of contact for user queries via email, WhatsApp, and phone calls. Respond to concerns empathetically and follow up to ensure resolution.Maintain session feedback logs and communication history. Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs. Follow up post-session to ensure satisfaction and build long-term trust. Outbound Calling & Counselling: Reach out to users interested in personal or premium sessions. Understand their needs and recommend relevant offerings with empathy. Build trust through authentic, warm communication. Support retention and loyalty through consistent user engagement.What are we looking for:Excellent communication skills in English and Hindi, both written and verbal.Confident in hosting live sessions, webinars, and onboarding calls.Maintains composure and presence of mind during high-pressure or live interactions.Comfortable using tools like Zoom, WhatsApp Business, Google Sheets, and CRM platforms.Has access to a quiet, professional workspace with reliable high-speed internet for virtual engagement.Preferred Qualifications:2-5 years of experience in customer support, sales, or relationship management roles.Prior experience in hosting webinars, moderating live sessions, or conducting virtual events is highly desirable.Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.Strong interpersonal abilities with a customer-first mindset and a passion for engaging with people.Why Join Us? Be part of a passionate team building something from the ground up. Learn and grow across multiple functions in a startup setting. Work in a culture that values ideas, ownership, and transparency. Flexible working environment with plenty of learning opportunities.
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Customer Support Executive
3 days ago
Mumbai Metropolitan Region, India RAPSYS TECHNOLOGIES PTE LTD Full timeJob Description: Customer Support Executive (L1 Technical Support)Location:Sewree EastEmployment Type:Full-timeSalary:Gross ₹20,000 per monthExperience Required:1–2 yearsRole SummaryWe are looking for a Customer Support Executive (L1 Technical Support) with hands-on experience in providing first-level technical assistance. The ideal candidate should have...
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Customer Support Executive
2 weeks ago
Mumbai Metropolitan Region, India Kwikpic Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCustomer Success and Support Executive @ KwikpicLocation: Mumbai / Kolkata (Hybrid)About UsKwikpic is anAI based photo sharing platformbased in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and...
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Customer Support Executive
1 week ago
Mumbai Metropolitan Region, India SoulSensei Full timeAbout Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a...
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Customer Support Executive
1 week ago
Mumbai Metropolitan Region, IN SoulSensei Full timeAbout Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a...
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Customer Support
2 weeks ago
Mumbai Metropolitan Region, India ePayLater Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Title: Customer Support Team LeadSummaryWe are seeking a dynamic and experienced Customer Support Team Lead to join our team. The ideal candidate will have 2-5 years of experience in the Customer Support department, with proven leadership skills and a passion for providing exceptional customer service. As a Team Lead, you will be responsible for...
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Customer Support Executive in Mumbai
4 days ago
Mumbai Metropolitan Region, India AssignX Global Solutions Full timeKey ResponsibilitiesHandle customer queries via phone, email, or chat with accuracy and professionalism.Provide timely resolutions by understanding customer issues and offering appropriate solutions.Maintain detailed records of customer interactions in the system/CRM.Troubleshoot basic technical or account-related problems.Escalate unresolved or complex...
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Customer Support Executive
3 days ago
Mumbai, Maharashtra, India D Analytical Support Full timeAbout the RoleWe are looking for dynamic and enthusiastic individuals to join our International Voice Process in Mumbai, where you will be supporting a leading healthcare client. This role involves providing exceptional customer service through outbound calls, assisting with document collection, and supporting the team of underwriters in the healthcare...
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Customer Care Executive
1 week ago
Mumbai Metropolitan Region, India D'DECOR HOME FABRICS Full timeCompany DescriptionD'Decor Home Fabrics Pvt. Ltd. is India's largest manufacturer and exporter of curtains and upholstery fabrics, and the third largest globally. With a mission to make homes fashionable, D'Decor exports innovative home textile fabrics to over 65 countries, partnering with top global brands. Headquartered near Mumbai, the company operates...
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Customer Support/BPO/Mumbai
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Mumbai Metropolitan Region, India Apex One Full timeSubject:Walk-in Interview | Customer Support Representative - Multiple ClientsThank you for applying for theCustomer Support Representative – BPOrole with Multiple Clients.Locations:Mumbai (Malad / Thane), Mohali, Kolkata, Bangalore Salary:Freshers: ₹16,000 + Incentives + BonusExperienced: ₹24,000 + Incentives + Bonus Mohali: International Chat/Voice...
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Customer Support Executive
2 days ago
Mumbai, India Aditi Tracking Support pvt Ltd Full time**Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...
