Customer Support Executive

4 days ago

Mumbai Metropolitan Region, India RAPSYS TECHNOLOGIES PTE LTD Full time

Job Description: Customer Support Executive (L1 Technical Support)
Location:
Sewree East

Employment Type:
Full-time

Salary:
Gross ₹20,000 per month

Experience Required:
1–2 years

Role Summary
We are looking for a Customer Support Executive (L1 Technical Support) with hands-on experience in providing first-level technical assistance. The ideal candidate should have good communication skills in English and Hindi, basic technical knowledge of computers and operating systems, and the ability to resolve customer issues efficiently within defined timelines.

Key Responsibilities

  • Handle inbound and outbound customer support calls and provide first-level technical assistance.
  • Resolve customer issues related to computers, operating systems, and basic technical queries.
  • Handle an average of 35–40 calls per day with effective and timely resolution.
  • Diagnose and troubleshoot basic issues related to Windows and Mac operating systems.
  • Provide clear guidance and solutions to customers in a professional manner.
  • Escalate unresolved or complex issues to the appropriate technical team.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Ensure customer satisfaction through quality service and follow-up.

Required Skills & Qualifications

  • Minimum 1–2 years of experience in customer support or L1 technical support (mandatory).
  • Ability to communicate effectively in English and Hindi (intermediate level).
  • Knowledge of computers, operating systems, and different versions of Windows and Mac.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage call volumes and meet daily productivity targets.
  • Speaking any South Indian language will be an added advantage.
  • Customer-focused attitude with good interpersonal skills.

Preferred Candidate Profile

  • Prior experience in a technical support or customer service role.
  • Comfortable working in a fast-paced, target-driven support environment.
  • Willingness to learn and adapt to new systems and processes.

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