Customer Support

7 hours ago

Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 1,50,000 - ₹ 2,50,000 per year

We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
  • Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
  • Record all customer interactions in the system, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
  • Offer product or service recommendations to customers based on their needs and inquiries.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Participate in training sessions to improve customer service skills and product knowledge.
  • Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements:

  • Education: Bachelors degree preferred.
  • Experience: 0-1 year in customer service, customer support, or a similar role (internships or voluntary experience is considered).

  • Skills:

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to remain calm and effective in stressful or challenging situations.
  • Basic proficiency in using customer service software, MS Office, or CRM tools.
  • Strong attention to detail and organization.

  • Positive attitude and willingness to learn.

  • Personality:

  • Friendly and approachable demeanor.

  • Ability to work effectively both independently and in a team.
  • Enthusiasm for providing excellent customer service.

Why Join Us:

  • Growth Opportunities: Develop your skills and advance within the company.
  • Supportive Environment: Work in a collaborative and dynamic team.
  • Competitive Benefits: Enjoy a comprehensive benefits package and employee perks.

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