Customer Support
6 hours ago
Seeking a Customer Service Executive for a Retail brand in Mumbai
Responsibilities
● Be the first point of contact for customer support queries — pre-sale and post-sale
● Handle inquiries via email, phone, and chat
● Manage after-sales processes — warranty requests, returns, replacements
● Work closely with the Operations team to ensure timely and accurate order fulfilment
● Maintain clear, empathetic, and professional communication at all times
● Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace)
● Continuously look for ways to improve our customer service experience
● Occasionally assist in hosting customers at our Experience Studio in Mumbai
Qualifications
● Freshers are welcome; we love hiring smart, empathetic freshers 0-1 years of experience in customer service is a plus
● Excellent communication skills; clear, warm, patient, and professional
● Strong problem-solving ability and attention to detail
● Ability to handle difficult situations calmly and effectively
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