Urgent Opening For Customer Service Executive-Ghansoli, Navi Mumbai
53 minutes ago
Role & responsibilities :
- Handle Inbound/Outbound calls support.
- Provide product/service information.
- Maintain high quality customer interaction.
- Maintain detailed records of Customer interactions in CRM systems.
- Adhere company policy, scripts and compliance guidelines.
- Collaborate with team members to improve service quality.
- Achieve KPIs such as AHT, CSAT and First call resolution.
Preferred candidate profile :
- Graduation is Mandatory.
- Good English Communication.
- Experience - Maximum 1 -2 Year.
- Shift Flexibility : Rotation Shift(Fixed Day Shift) and Rotational Week Off.
Work Location:
Startek, Rupa Solitaire, 119, First Floor, B-Bay, Mellinium Business Park, Mahape, Ghansoli, Navi Mumbai-400710
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