Customer Service Executive
5 days ago
Job Role: Inbound Process Executive (ETLI IB Email and Chat)
Position: Inbound Process Executive
Department: ETLI IB (Email and Chat)
Location: Ghansoli, Mahape Navi Mumbai
Key Responsibilities:
- Handle inbound queries via email and chat in a professional and timely manner.
- Understand customer concerns and provide accurate resolutions.
- Maintain records of customer interactions and update the system accordingly.
- Follow communication guidelines and standard operating procedures.
- Coordinate with internal teams when required to resolve customer issues.
Requirements:
- Minimum qualification: HSC (Higher Secondary Certificate).
- Fresher or candidates with at least 6 months of experience in any field are welcome.
- Good English communication skills (written and verbal).
- Basic computer knowledge and ability to multitask.
- Customer-focused attitude and willingness to learn.
Salary:
- Rs. 15K - 16K in-hand per month.
Work Schedule:
- Timings: 10:00 AM to 7:00 PM
- Week Off: Sunday fixed off
How to Apply ?
Interested candidates can share their updated resume or contact us for further details.
Contact on: HR Mahek
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