Customer Service Executive
1 day ago
Location:
Turbhe, Navi Mumbai
Working Hours:
12:00 noon to 9:00 PM OR 1:00 pm to 10:00 pm IST
Working Days:
Saturday to Wednesday (Weekly off on Thursday and Friday)
Join
Keplin Group Limited
, a UK-based FMCG company, as a
Customer Service Executive
for our newly established Mumbai office. In this role, you will be responsible for delivering exceptional customer support across platforms such as Amazon, eBay, and our online retail channels.
If you have strong communication skills, a customer-centric mindset, and prior experience in an eCommerce support environment, we'd love to connect with you
Key Responsibilities
- Respond to customer queries via phone, email, and live chat
- Address product inquiries, order tracking, returns, and warranty claims
- Manage customer service for Amazon, eBay, and courier/claim-related queries
- Maintain accurate customer records and manage case follow-ups
- Coordinate with warehouse, operations, and supply chain teams
- Support documentation tasks and contribute to process improvements
Requirements
- 1–3 years of customer service experience (eCommerce experience preferred)
- Excellent verbal and written communication skills in English
- Hands-on experience with Amazon, eBay, returns, claims, and ticketing systems
- Proficiency in Microsoft Office and customer support tools (e.g., eDesk)
- Calm, empathetic, and customer-focused approach
Why Join Keplin Group?
- Opportunity to work with a UK-headquartered global organization
- Build a strong career in eCommerce customer support
- Office-based role in Mumbai
Apply Now
Send your
CV
to:
-
"Subject:
Application – Customer Service Executive"
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