Customer Service Executive

2 days ago

Navi Mumbai, Maharashtra, India Triomphe Digital Technology Full time

About the Role

We are looking for a proactive and customer-focused Customer Service Executive to support our Amazon and independent website operations. In this role, you will handle customer inquiries, resolve order issues, and ensure a smooth and satisfying shopping experience for our global customers. If you enjoy problem-solving, communication, and working in a fast-growing ecommerce environment, this position is an excellent fit.

Key Responsibilities

  • Respond to customer inquiries via email, chat, WhatsApp, and other communication channels.
  • Handle order issues including returns, replacements, delivery tracking, refunds, and product information.
  • Coordinate with warehouse, logistics, and sales teams to provide timely solutions.
  • Maintain high customer satisfaction and ensure service quality standards are met.
  • Monitor product reviews/ratings and flag potential issues to internal teams.
  • Prepare simple daily or weekly customer service reports when needed.

Job Requirements

  • 12 years of ecommerce customer service experience preferred (Amazon / Shopify / independent website).
  • Strong English writing and reading skills for customer communication.
  • Excellent communication skills; patient, detail-oriented, and responsible.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic understanding of ecommerce processes is an advantage.

Why Join Us

  • Fast-growing international business with exciting exposure to global customers.
  • Supportive team culture where your ideas and feedback are valued.
  • Clear career growth path in Customer Service, Operations, or Ecommerce.
  • Opportunity to develop cross-functional skills by working closely with logistics, warehouse, and sales teams.
  • Stable and long-term role with room to build your expertise in Amazon and ecommerce operations.

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