Customer Support Executive

2 hours ago


Mumbai, Maharashtra, India fd291b31-b71b-4ff4-bc3f-e24d0aa6d8cc Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Description

Position Title: Customer Support Executive – L1 Technical Support

Experience Required: 1–2 years

Salary: ₹20,000 (Gross)

Location: [Byculla]

Role Overview

We are seeking a proactive and customer-focused L1 Technical Support Executive to join our support team. The ideal candidate will provide timely and effective assistance to customers, resolving technical queries and ensuring high customer satisfaction.

Key Responsibilities

  • Handle 35–40 customer calls per day with proper resolution.
  • Provide technical support for computers, operating systems (Windows & Mac), and software issues.
  • Communicate effectively with customers in English and Hindi (other South Indian languages are an added advantage).
  • Record and maintain accurate logs of customer interactions and resolutions.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Ensure compliance with company policies and service standards.

Required Skills & Qualifications

Ability to handle high call volumes efficiently and professionally.

Minimum 1–2 years of customer support experience.

Strong communication skills in English & Hindi.

Basic technical knowledge of computers, OS, and troubleshooting across Windows & Mac platforms.

Job Type: Full Time

Job Location: Mumbai

Country: India



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