Customer Support Executive

13 hours ago

Mumbai, Maharashtra, India Axis Finance Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Axis Finance Limited provides niche financial solutions in select categories across wholesale and retail segments. Offerings include Special Situations Funding, Structured Financing and Real-Estate Financing for wholesale borrowers, and Personal Loan, Home Loan, Business Loan & Loan Against Property for retail borrowers. Our high-performance culture emphasizes innovation, customer outreach, and strong execution capabilities. Sound fundamentals and a scalable business model drive growth and value creation. We aim to expand into new categories and geographies with high potential.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Mumbai. The Customer Support Executive will handle day-to-day customer interactions, respond to inquiries, and resolve issues. They will ensure customer satisfaction by effectively addressing their needs and concerns. The role involves collaborating with internal teams to enhance the customer experience and adherence to company policies.

Qualifications

  • Excellent Communication Skills and Interpersonal Skills
  • Problem-Solving and Conflict Resolution Abilities
  • Customer Service Experience and Familiarity with CRM software
  • Ability to Work Collaboratively with internal teams
  • Strong Organizational and Documentation Skills
  • Proficiency in Microsoft Office Suite
  • Ability to adapt to a fast-paced work environment
  • Prior experience in financial services is a plus
  • Bachelor's degree in any field or equivalent work experience

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