Customer Support Executive

20 hours ago

Mumbai, Maharashtra, India ReiseMoto Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Role - Executive/Sr. Executive

Job Overview

The role of a Customer Care Executive for chat and email processes is crucial for ensuring customer satisfaction through digital communication channels. This position involves interacting with customers to address their needs, resolve complaints, and provide information, all while maintaining professionalism and efficiency.

Key Responsibilities

  • 3- 4 years of experience in handling customer inquiries and complaints via chat, email and sometime calls, ensuring timely and accurate responses.
  • Troubleshooting and resolving customer issues related to products and services, which may involve basic technical support.
  • Escalating complex issues to appropriate internal teams when necessary, ensuring resolution within service level agreements (SLAs).
  • Maintaining and updating customer records in CRM systems, such as recording interactions and managing accounts.
  • Collecting customer feedback and contributing to product and service improvements, facilitating communication between customers and relevant departments.
  • Staying updated with product knowledge and company policies, participating in training sessions for continuous skill enhancement.
  • Assisting customers with product setup, usage, and basic technical support, ensuring they can utilize features effectively.
  • Managing a queue of customer queries and prioritizing them effectively, crucial for handling multiple simultaneous interactions in chat.

These responsibilities reflect the dynamic nature of the role, emphasizing efficiency and customer satisfaction in text-based mediums.

Qualifications and Skills

Candidates should have:

  • A high school diploma or equivalent, with a degree in business, communications, or a related field preferred.
  • Strong written communication skills, especially for real-time chat and formal email responses.
  • The ability to multitask and prioritize queries effectively, with good typing speed and accuracy.

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    13 hours ago

    Mumbai, Maharashtra, India Midigiworld Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are looking for a qualified Customer Support Executive to take care of support related activities. CSE should be able to coordinate with team of executives, customer service team and other team members. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional...

  • Executive - Customer Support

    4 days ago

    Mumbai, Maharashtra, India Ketto Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title : Executive - Customer Support About the company  Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...

  • Executive - Customer Support

    2 weeks ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Executive - Customer SupportAbout the companyKetto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...

  • Customer Support Executive

    21 hours ago

    Mumbai, Maharashtra, India Accurex Biomedical Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAccurex Biomedical Pvt. Ltd. is an Indian manufacturer and marketer providing accurate and quality solutions in the diagnostic industry for over 40 years. As one of the top 3 Indian companies in Clinical Chemistry, Accurex is known for its high-quality products and innovation. With expertise in manufacturing and marketing In-vitro...

  • Customer Support Executive

    14 hours ago

    Mumbai, Maharashtra, India fd291b31-b71b-4ff4-bc3f-e24d0aa6d8cc Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job DescriptionPosition Title: Customer Support Executive – L1 Technical SupportExperience Required: 1–2 yearsSalary: ₹20,000 (Gross)Location: [Byculla]Role OverviewWe are seeking a proactive and customer-focused L1 Technical Support Executive to join our support team. The ideal candidate will provide timely and effective assistance to customers,...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Axis Finance Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAxis Finance Limited provides niche financial solutions in select categories across wholesale and retail segments. Offerings include Special Situations Funding, Structured Financing and Real-Estate Financing for wholesale borrowers, and Personal Loan, Home Loan, Business Loan & Loan Against Property for retail borrowers. Our...

  • Customer Support Executive

    15 hours ago

    Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 27,000 - ₹ 3,24,000 per year

    Hiring: Customer Support Executive (Voice Process)Work Location: Aspee, Malad MumbaiEmployment Type: Full-timeRole OverviewWe are looking for experienced Customer Support Executives (Voice Process) to join our team. The role involves handling customer calls, resolving queries, and driving sales while ensuring excellent customer service.Eligibility...

  • Customer Support Executive

    4 days ago

    Navi Mumbai, Maharashtra, India Ashwini Container Movers Pvt Ltd. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are looking for an expert Customer Service Executive to join our organization. The customer service executive must be able to manage a team of customer support professionals. The candidate should be comfortable with creating policies and procedures that improve a customer's experience while looking for support. The candidate must display a wide range of...

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive Hospitality ProcessLocation: Vikhroli, Mumbai (Candidates from Kalyan to CST preferred)About the Role:We are hiring Customer Support Executives for a prestigious client in the hospitality industry. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to handle customer...