Customer Support Executive

2 days ago

Mumbai, Maharashtra, India VALUEADD SOFTTECH & SYSTEMS (VAST) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience: 1-2 years

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing excellent customer service to our clients in the construction industry. This role will involve both office-based and on-site support, requiring occasional visits to customer construction sites

Responsibilities

  • Respond to customer inquiries and provide timely and accurate resolutions via phone, email, or other communication channels.
  • Assist customers with product-related queries, technical issues, and troubleshooting, ensuring their needs are met efficiently.
  • Collaborate with cross-functional teams, including sales and technical, to address customer concerns and enhance customer satisfaction.
  • Maintain a comprehensive understanding of our product offerings and stay updated on any changes or improvements.
  • Schedule and coordinate on-site visits to customer construction sites to provide personalized support and address specific requirements.
  • Conduct product demonstrations and training sessions for clients, ensuring they fully understand the features and functionalities of our products.
  • Keep detailed records of customer interactions, feedback, and inquiries to identify trends and improve service quality.
  • Gather customer feedback and communicate it internally to help drive product enhancements and updates.
  • Follow up with customers to ensure their issues are resolved and provide continuous support throughout their journey with our company.
  • Assist in managing customer accounts, updating contact information, and maintaining accurate records in our CRM system.

Requirements:

  • Bachelor's degree in any discipline or relevant field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities to troubleshoot and resolve customer issues effectively.
  • Customer-centric approach with a strong commitment to delivering exceptional service.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to travel and visit customer construction sites when required.
  • Basic knowledge of construction industry practices and terminology is a plus.
  • Proficiency in using MS Office applications and CRM software.

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