
Customer Support Executive
2 days ago
Key Traits:
Polite · Respectful · Empathetic · Patient · Clear Communicator
CTC:
₹3.5 – ₹4.5 LPA + Incentives (based on experience and performance)
Description:
If you're someone who genuinely cares about people, communicates with empathy, and believes in solving problems with patience and professionalism — this role is for you. RateBot AI is hiring a
Dedicated Support Executive
to be the voice of the brand and ensure every customer interaction is handled with warmth, clarity, and respect.
Key Responsibilities (KRAs):
- Customer Interaction:
Engage with users through chat, email, or phone calls with a polite, patient, and solution-focused approach. - Empathy-Driven Support:
Truly understand customer concerns and go the extra mile to ensure they feel heard and supported. - Issue Resolution:
Identify problems, troubleshoot effectively, and provide clear and timely solutions. - Documentation:
Maintain accurate records of all interactions and updates in the support CRM. - Feedback Loop:
Capture user feedback and share insights with product and operations teams to improve the overall experience. - Continuous Learning:
Stay updated on product features and support best practices; take initiative to grow within the role.
Role: Dedicated Support Executive
Preferred experience: 0–1 year (Freshers Welcome)
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