Customer Support Executive

4 days ago

Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive Hospitality Process

Location: Vikhroli, Mumbai (Candidates from Kalyan to CST preferred)

About the Role:

We are hiring Customer Support Executives for a prestigious client in the hospitality industry. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to handle customer calls with empathy and professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls related to hospitality services.
  • Provide prompt and effective support, ensuring excellent customer experience.
  • Resolve customer queries and complaints with patience and professionalism.
  • Maintain accurate records of interactions and follow up on open issues.
  • Collaborate with internal teams to ensure timely resolution of escalations.

Requirements:

  • Minimum 9 months of experience in handling customer calls or customer support.
  • Candidates with a hospitality background are preferred.
  • Excellent verbal and written communication skills in English.
  • Ability to work in a 24x7 rotational shift (primarily day shifts, with at least 5 night shifts per month).
  • Comfortable with a hybrid work model (2 days in office, 3 days remote).

  • For WFH days:

  • Must have strong and stable internet connectivity.

  • Quiet workspace with no background noise (mandatory).

  • The company will partially cover internet costs.

  • Weekly offs are rotational (any two days of the week).

  • Should be based in or near Vikhroli (within a reasonable commute).

Additional Information:

  • Cab facility: Under consideration (details to be confirmed).
  • Shift timings: Rotational, with primary focus on daytime shifts.
  • Looking for candidates with maturity, patience, and a customer-centric approach.

Salary: Competitive (based on experience)

Experience: Minimum 9 months in customer service / hospitality

Joining: Immediate joiners preferredRole & responsibilities

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