Customer Support Executive

2 days ago

Mumbai, Maharashtra, India Rapsys Technologies Pte. Ltd Full time

Job Title: Customer Support Executive – L1 Technical Support

Experience Required: 1–2 Years

Compensation: Gross Salary – ₹20,000 per month

Employment Type: Full-Time

Position Overview

We are seeking a proactive and customer-focused Customer Support Executive (L1 Technical Support) to provide first-level technical assistance to users, resolve incoming support queries, and ensure a seamless service experience. The ideal candidate should have prior customer support experience, strong communication skills, and a foundational understanding of computer systems, operating environments, and troubleshooting processes.

Key Responsibilities

  • Handle 35–40 inbound/outbound support calls per day while ensuring quality service delivery and timely resolution.
  • Provide Level 1 technical support related to system performance, troubleshooting, login issues, connectivity, and basic configuration assistance.
  • Support users by providing guidance on Windows OS (multiple versions) and Mac operating systems.
  • Log and track issues through the ticketing system until closure and escalate unresolved concerns to Level 2 support as required.
  • Maintain accurate records of customer interactions, feedback, and reported issues.
  • Ensure customer satisfaction and follow up on unresolved cases.
  • Communicate technical information in a clear, simplified manner to non-technical users.

Required Qualifications & Skills

  • Minimum 1–2 years of experience in customer support or technical helpdesk roles.
  • Customer support experience is mandatory.
  • Intermediate proficiency in English and Hindi.
  • Speaking any
  • South Indian language
  • (Tamil, Telugu, Kannada, Malayalam) will be considered an added advantage.

  • Basic technical knowledge of:

  • Computer systems

  • Operating Systems and OS versions (Windows & macOS)
  • Common troubleshooting methods
  • Ability to multitask, prioritize workload, and work in a fast-paced support environment.
  • Strong problem-solving and logical reasoning skills.

  • Ability to handle customer concerns professionally and patiently.Key Competencies

  • Customer-oriented approach

  • Active listening and clear communication
  • Conflict handling and complaint resolution
  • Time management and self-discipline
  • Team collaboration

Working Conditions

  • Full-time, office-based role (or specify hybrid if applicable).
  • Rotational shift support may be required (if applicable).

Job Type: Full-time

Pay: Up to ₹250,000.00 per year

Work Location: In person

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