Customer Support Executive
3 days ago
We are looking for an expert Customer Service Executive to join our organization. The customer service executive must be able to manage a team of customer support professionals. The candidate should be comfortable with creating policies and procedures that improve a customer's experience while looking for support. The candidate must display a wide range of interpersonal skills to be deemed fit for the job.
Customer Service Executive Responsibilities
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Performing quality assurance surveys with customers.
- Conveying customers' feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
Customer Service Executive Requirements
- A minimum of 2years of experience as a customer service representative.
- Good written and oral communication skills.
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Fast and efficient problem-solving skills.
Job Types: Full-time, Permanent
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Provident Fund
Experience:
- Transportation management system: 2 years (Preferred)
Work Location: In person
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