Customer Support Executive

16 hours ago

Navi Mumbai, Maharashtra, India Ashwini Container Movers Pvt Ltd. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are looking for an expert Customer Service Executive to join our organization. The customer service executive must be able to manage a team of customer support professionals. The candidate should be comfortable with creating policies and procedures that improve a customer's experience while looking for support. The candidate must display a wide range of interpersonal skills to be deemed fit for the job.

Customer Service Executive Responsibilities

  • Supervising a team of customer support professionals.
  • Monitoring the entire customer service process.
  • Resolving customer issues brought to your attention.
  • Planning how to train customer support professionals.
  • Standardizing the customer service delivery of an organization.
  • Performing quality assurance surveys with customers.
  • Conveying customers' feedback to the team.
  • Fixing appointments according to the convenience of clients and customers.
  • Interacting with customers to determine whether they have a desirable and shareable experience.
  • Helping every customer service professional improve.
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

  • A minimum of 2years of experience as a customer service representative.
  • Good written and oral communication skills.
  • Leadership skills to guide and improve a team.
  • Data entry and basic computer skills.
  • Knowledge about customer relationship management systems.
  • Fast and efficient problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • Transportation management system: 2 years (Preferred)

Work Location: In person

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