CSE (Customer Support Executive)
21 hours ago
The Customer Support Executive will be responsible for handling
customer queries, providing accurate information, and ensuring a smooth
customer experience. The role involves interacting with customers
through calls, emails, or in-person (as applicable), ensuring prompt
resolution and maintaining service quality standards.
Key Responsibilities
Handle in bound and outbound customer calls related to mutual fund
services and account-related queries.
Provide accurate information and guide customers on processes,
documentation, and service requests.
Resolve customer complaints promptly and escalate issues when
necessary.
Maintain records of customer interactions, transactions, and feedback
in the system.
Coordinate with internal departments to ensure timely resolution of
issues.
Ensure adherence to company policies, compliance, and security
guidelines.
Achieve daily/weekly service targets and maintain high customer
satisfaction levels.
Support walk-in customers (if applicable to the branch).
Skills & Qualifications
Required
10thto Degree(Any Qualification)
0–5years of experience in customer service (freshers can apply).
Good communication skills in Gujarati, Malayalam,
Assam, Bengali, other languages and/or regional languages.
Basic computer proficiency (MS Office, email drafting).
Strong customer-handling and problem-solving abilities.
Preferred:
Experience in BFSI or mutual fund domain.
Knowledge of KYC, financial products, or customer service operations
Job Types: Full-time, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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