CSE (Customer Support Executive)

21 hours ago


Navi Mumbai, Maharashtra, India GRMAC Pvt ltd Full time

The Customer Support Executive will be responsible for handling

customer queries, providing accurate information, and ensuring a smooth

customer experience. The role involves interacting with customers

through calls, emails, or in-person (as applicable), ensuring prompt

resolution and maintaining service quality standards.

Key Responsibilities

 Handle in bound and outbound customer calls related to mutual fund

services and account-related queries.

 Provide accurate information and guide customers on processes,

documentation, and service requests.

 Resolve customer complaints promptly and escalate issues when

necessary.

 Maintain records of customer interactions, transactions, and feedback

in the system.

 Coordinate with internal departments to ensure timely resolution of

issues.

 Ensure adherence to company policies, compliance, and security

guidelines.

 Achieve daily/weekly service targets and maintain high customer

satisfaction levels.

 Support walk-in customers (if applicable to the branch).

Skills & Qualifications

Required

 10thto Degree(Any Qualification)

 0–5years of experience in customer service (freshers can apply).

 Good communication skills in Gujarati, Malayalam,

Assam, Bengali, other languages and/or regional languages.

 Basic computer proficiency (MS Office, email drafting).

 Strong customer-handling and problem-solving abilities.

Preferred:

 Experience in BFSI or mutual fund domain.

 Knowledge of KYC, financial products, or customer service operations

Job Types: Full-time, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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