Agriculture Customer Support Executive

5 days ago

Mumbai, Maharashtra, India Bharat Intelligence Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Why this role exists

We organise reliable farm labour for horticulture (starting with Nashik's grape belt). Farmers get timely, skilled crews; workers get dignified, transparent jobs. We need a
Marathi-fluent support executive with hands-on agriculture exposure
to be the trusted voice between farmers, mukkadams (labour supervisors) and our field teams.

What you'll do

  • Farmer & Labour Helpline (Marathi-first):
    Handle inbound/outbound calls and WhatsApp for pruning, harvesting, tying, thinning, dipping, onion/tomato work, banana fruit care, etc.
  • Booking orchestration:
    Convert validated requests into confirmed work orders; coordinate crew allocation with Field Ops; share reporting/SOPs.
  • Issue triage:
    Escalate absenteeism, quality disputes, transport delays, or accommodation issues to District/Field Ops; close the loop fast.
  • CRM hygiene:
    Log every interaction; tag crop, acreage, village/cluster, pruning/harvest window; maintain farmer and labour profiles.
  • Farmer education:
    Explain packages of practices, task windows, and labour readiness in
    clear Marathi
    aligned to the local horticulture calendar.
  • Season readiness:
    Run reminder cadences before pruning/harvest windows; nudge deposits and documentation.

Must-have (non-negotiable)

  • Fluent Marathi (spoken + reading; Marathi typing a plus).
  • 2+ years in agriculture/horticulture
    (FPC, agri-inputs retailer, pack-house, agri-services, vineyard/orchard experience).
  • Working knowledge of horticulture cycles
    (ideally grapes; plus tomato, onion, banana). You can converse with farmers about pruning windows and activity sequencing.
  • Comfort with tools:
    WhatsApp Business, basic CRMs, Google Sheets/Excel.
  • On-ground comfort:
    Willing to do field calls/verification within clusters when needed (10–30% time, seasonal).

Nice to have

  • B.Sc. (Agri/Hort) or Diploma in Horticulture.
  • Experience with Nashik belt/FPCs, mukkadams, or labour contracting.
  • IVR/tele-support tools (e.g., Exotel), basic data entry speed, Marathi typing.
  • Prior customer support or telesales in agri services.

What we offer

  • Mission with measurable grassroots impact.
  • Rapid growth path into Team Lead / Cluster Support Lead as we scale.
  • Competitive pay + performance bonuses; travel reimbursement for field days.

How to apply

Email

with:

  1. CV,
  2. 2-minute Marathi voice note
    explaining your past work with farmers/FPCs (2–3 bullets). Subject:
    CSE (Agri) –

Please do not apply
if you do not have agriculture/horticulture experience or Marathi fluency.

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