Customer Support Executive

15 hours ago

Mumbai, Maharashtra, India gusri solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Executive – Call Centre

Department: Call Centre

Location: Lower Parel, Mumbai

Job Purpose:

The Executive – Call Centre will be responsible for handling inbound and outbound calls, addressing customer queries from across India, and supporting the team with data management and enrolment activities. The role requires excellent communication, customer service, and sales skills, with a focus on achieving conversion and enrolment targets.

Key Responsibilities:

  • Handle PAN India customer queries efficiently and professionally.
  • Manage inbound and outbound calls as per business requirements.
  • Support the team with data entry and CRM updates.
  • Provide accurate class schedules and batch details to customers.
  • Make outbound calls to potential leads to convert inquiries into enrolments.
  • Deliver engaging and personalized sales pitches aligned with customer needs.
  • Follow up with warm leads and past inquiries to maximize conversions.
  • Meet and exceed weekly/monthly enrolment and conversion targets.
  • Maintain accurate lead records in the CRM system, including follow-up actions and outcomes.
  • Share regular reports and feedback on lead quality, conversion trends, and customer insights with management.

Required Skills & Competencies:

  • Excellent English communication skills (written and verbal).
  • Ability to converse confidently in Hindi when required.
  • Strong computer proficiency with familiarity in CRM tools and MS Excel (VLOOKUP, MIS reporting, etc.).
  • Strong sales orientation, persuasion, and negotiation skills.
  • Professional telephone etiquette and soft skills.
  • Experience in a call centre or customer service environment preferred.
  • Ability to work under pressure in a target-driven setup.
  • Willingness to work overtime when required (compensated with time off or remuneration).

Experience:

3 – 7 years

Notice Period:

Immediate joiners preferred

Job Type: Full-time

Pay: ₹30, ₹32,000.00 per month

Application Question(s):

  • What is your Current CTC?
  • What is your Expected CTC will be?
  • What's your Notice Period or Availability to join?

Experience:

  • Executive-Call Centre: 3 years (Required)

Work Location: In person

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Ketto Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Executive - Customer SupportAbout the companyKetto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Growing Stars Consulting Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWelcome to Growing Stars Consulting Private Limited, where your professional journey meets limitless possibilities. We offer tailored services to elevate your career, providing opportunities to work in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm headquartered in Aligarh, India, we are dedicated to being a...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Axis Finance Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAxis Finance Limited provides niche financial solutions in select categories across wholesale and retail segments. Offerings include Special Situations Funding, Structured Financing and Real-Estate Financing for wholesale borrowers, and Personal Loan, Home Loan, Business Loan & Loan Against Property for retail borrowers. Our...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India VALUEADD SOFTTECH & SYSTEMS (VAST) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experience: 1-2 yearsJob Summary:We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing excellent customer service to...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Eteam Full time ₹ 2,04,000 - ₹ 2,40,000 per year

    Job Title: Customer Support Executive Voice ProcessCompany: Uber India Systems Pvt. Ltd.Location: Mumbai (Work from Office)Job Type: Full TimeWorking Days: Monday to SaturdayJob Description:We are hiring Customer Support Executives (Voice Process) for our Mumbai office. If you're fluent in English and Hindi, and Marathi, have strong communication skills, and...

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive Hospitality ProcessLocation: Vikhroli, Mumbai (Candidates from Kalyan to CST preferred)About the Role:We are hiring Customer Support Executives for a prestigious client in the hospitality industry. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to handle customer...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    5 days Working: 2 days rotational shifts and off: Mumbai Location: Work from officeSmooth interview process, Immediate joiners required.Experience from 0-3 years required in customer supportAbout the Role:We are seeking enthusiastic and customer-focused individuals to join our dynamic Customer Support team. As a Customer Support Executive (Voice Process),...

  • International Customer Support Executive

    6 days ago

    Mumbai, Maharashtra, India NowXprt Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Mumbai for an International Customer Support Executive. The International Customer Support Executive will be responsible for handling customer queries, providing online support, ensuring customer satisfaction, and offering technical support. Day-to-day tasks include responding to customer inquiries...