Technical Support Professional

5 hours ago

Mumbai, India Aditi Tracking Support Full time

Job Description Key Responsibilities: - Provide technical assistance and support to customers via phone, email, chat, or in person. - Troubleshoot and resolve technical issues, ensuring timely and accurate solutions. - Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise. - Log and track issues in help desk or ticketing systems, ensuring proper documentation and regular status updates. - Document technical procedures and best practices to enhance the internal knowledge base. - Conduct system audits and monitor performance to maintain optimal functionality and identify areas for improvement. - Deliver clear communication and customer updates throughout the resolution process to ensure satisfaction. Desired Candidate Profile: - Bachelor's degree in Information Technology, Computer Science, or a related field. - 13 years of experience in technical support, help desk, or IT support roles. - Strong understanding of troubleshooting methodologies, system operations, and basic networking. - Excellent communication, interpersonal, and customer service skills. - Proficiency in ticketing systems, remote support tools, and documentation platforms. - Strong attention to detail and ability to work effectively under pressure. - Problem-solving mindset with a proactive approach to identifying and resolving issues.

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