Customer Support

5 hours ago

Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time ₹ 4,20,000 - ₹ 8,40,000 per year

Position: Customer Support Executive (Female)

Location: Mumbai

Salary Range: ₹35,000 – ₹40,000 per month

Experience Required: 2–3 years

Qualification: Bachelor's Degree in any discipline

Employment Type: Full-time

Gender: Female

Job Summary:

We are looking for a polite, proactive, and customer-focused Female Customer Support Executive to join our Mumbai office. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction and service quality.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats professionally.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints, issues, and requests in a timely manner.
  • Maintain detailed records of customer interactions and follow up as required.
  • Coordinate with internal departments to ensure smooth problem resolution.
  • Prepare daily and weekly reports on customer queries and feedback.
  • Contribute to improving customer service processes and satisfaction levels.

Skills & Competencies:

  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving, listening, and interpersonal abilities.
  • Customer-oriented attitude with patience and empathy.
  • Good computer literacy and familiarity with CRM or support ticketing systems.
  • Ability to handle pressure and multitask effectively.

Who Can Apply:

  • Female candidates with 2–3 years of experience in customer support, client servicing, or call center operations.
  • Candidates from BPO, service, or corporate backgrounds will be preferred.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Work Location: In person

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