Customer Support

3 days ago


Mumbai, Maharashtra, India GoZoop-Startup Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management ( ORM Executives).

Work Location : Prabhadevi | Elphinstone

Must have good communication in English.

Responsibilities: (Including, not restricted to)

  • Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
  • Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
  • Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
  • Monitor and respond to social reviews and engagement.
  • Maintain listings on search engines, online directories, and ratings/review sites.
  • Facilitate online company and physician reviews and endorsements.
  • Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
  • Track, analyze, and report online reputation results.
  • Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
  • Identify opportunities to optimize online reputation management on various review sites  Manage and solicit reviews.
  • Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
  • Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
  • Generate and meet timelines for agreed reports.

Ideal Candidate Profile:

  • Strong internal co-ordination, iron clad integrity.
  • Entrepreneurial, and possess a proactive approach with a strong bias for action.
  • A deep desire and commitment to create truly outstanding output at all times.
  • Should be a visionary
  • Shifts: Rotational Shifts – including night shifts (5 days working)
  • Week Off: Rotational (any 2 days in the week, could be split or consecutive)
  • Note: It's a Work from Office Opportunity

Job description

HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few.

Job Type: Full-time

Work Location: In person



  • Mumbai, Maharashtra, India Calibehr Business Support Services Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We have requirement for Banking ProcessRoles and ResponsibilitiesHandle customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner.Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.Maintain accurate records of all interactions with customers using CRM...

  • Customer Support

    2 weeks ago


    Mumbai, Maharashtra, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises operates in various business sectors including Tour & Travels and Organic Products, along with several other services. The company is known for its commitment to quality and customer satisfaction, offering diverse products and services to meet the needs of its clients.Role DescriptionThis is a full-time on-site role...

  • customer support

    1 week ago


    Mumbai, Maharashtra, India Randstad MENA Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Job Offer Closes: 12 December 2025Summary Location: Kopar Khairne, MaharashtraClient: A client of Randstad IndiaType: Temporary Posted: 13 October 2025Reference Number: JPC Next StepsContact the recruiter Set a job alert Create an account Search jobs Job Details Job Titles: Customer Service SpecialistSpecify Location: MumbaiJob...

  • Customer Support

    2 weeks ago


    Mumbai, Maharashtra, India Haptik Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    What we want to accomplish and why we need you?Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India's AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a...

  • Customer Support

    2 weeks ago


    Mumbai, Maharashtra, India 2coms Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    SUMMARY Job Opening: International Customer Support RoleOur client, a leading global professional service company, is seeking a dedicated individual to join their team as an International Customer Support Representative. This position is based in Vikhroli, Mumbai and requires working from the office.Responsibilities:Handle customer inquiries via phone in...

  • Customer Support

    5 days ago


    Mumbai, Maharashtra, India VerbiQ Full time ₹ 43,20,000 - ₹ 93,60,000 per year

    Location: Mumbai(Andheri east) Work Mode:5 days in office2 rotational week offs Notice period: Immediate joinersShift-Night shift Open Roles: Customer Service CTC: Up to 9LPA Experience: 1-5years Requirements:Proficiency in Spanish (B2 Level or above) – verbal & writtenGraduate in any disciplineStrong interpersonal & organizational skillsGood knowledge of...

  • Customer Support

    1 day ago


    Mumbai, Maharashtra, India My Pain Clinic Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Convert leads for the company through telephonic conversationsInitiating sales with potential customers over the phone.Gain a deep understanding of the company's services and find gaps in the customer's lives wherein the company's services fitFoster strong relationships with existing and potential customers by honing the telesales executive skills such as...

  • Customer support

    5 days ago


    Navi Mumbai, Maharashtra, India Preferable - Crafting Careers Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Post- Customer supportEx-=3-4,YearsSalary- 25-30KLocation- Navi Mumabi VashiJob Detail-Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in VehicleResponsible to support the Engineer on Field Daily Co-ordination and Support with Team.Any service industries candidates will be applicable but Field Engineer coordination, should...


  • Mumbai, Maharashtra, India Intellisolvers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Mumbai for an International Customer Support position. The International Customer Support representative will be responsible for assisting customers with their inquiries and issues, ensuring high levels of customer satisfaction. The role involves handling technical support, providing efficient...


  • Mumbai, Maharashtra, India Growing Stars Consulting Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWelcome to Growing Stars Consulting Private Limited, where your professional journey meets limitless possibilities. We offer tailored services to elevate your career, providing opportunities to work in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm headquartered in Aligarh, India, we are dedicated to being a...