
Customer Service Representative
1 week ago
**Location**: Kolkata
**Work Mode**: Work from office
**Relocation**: Must be willing to relocate to Kolkata if not already based there.
**Type**: Full-time
**Overview**:
**Key Responsibilities**:
- Handle back-office operations related to travel bookings, billing, and chauffeur services.
- Process and verify travel and billing transactions accurately.
- Analyze data and generate reports to identify trends and improve operational efficiency.
- Collaborate with the sales and marketing teams to support promotional efforts and client acquisition.
- Assist in maintaining records and databases to ensure all information is up-to-date and accurate.
**Qualifications**:
- Experience in travel booking, billing, chauffeur services, hospitality or travel industry is preferred.
- Strong mathematical skills with a keen analytical mindset.
- Excellent written and verbal communication skills.
- Proven experience in handling customer queries and providing effective resolutions.
- Sales and marketing experience is a plus.
- Fresh graduates are welcome to apply.
**Skills**:
- Attention to detail and strong organizational abilities.
- Ability to work independently and as part of a team.
- Proficient in MS Office Suite (Excel, Word, PowerPoint).
- Strong problem-solving skills and a proactive approach to tasks.
**Benefits**:
- Opportunities for professional development and career growth.
- Friendly and supportive work environment.
Pay: ₹15,000.00 - ₹30,000.00 per month
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
- Marketing: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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