Customer Care Representative

2 days ago

Kolkata West Bengal, India Innover Full time

**Job Information**:
Date Opened
- 08/29/2025

Job Type
- Full time

Industry
- IT Services

State/Province
- West Bengal

Zip/Postal Code
- 700091

City
- Kolkata

Country
- India

**About Us**:
Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises.

**Experience Required**:

- 1 + Year
- JD - Frontier PTS CSR
- We are hiring for Customer Support Representative (For a Technical Process)
- Technical Troubleshooting Experience is a Must
- At Innover, a Technical Support Representative has a crucial responsibility to deliver timely, accurate and
- professional customer service and technical solutions to all our clients. This vital position requires an action oriented, flexible problem-solver who will assist customers in tracking their orders, raising invoices etc. Associates
- communicate with customers primarily through phone calls and utilize a variety of software tools to come up with
- effective solutions in a quickly manner.
- Education: Minimum qualification required is 12th standard.
- Shift: Night/Rotational Shifts
- Experience: Minimum 1 Year in International Voice Process (Technical Process Exp)
- Work Mode: 5 Days Work From Office (Home Pick & Drop provided)
- Mandatory Skills:

- 1. Technical Troubleshooting
- 2. Router Troubleshooting
- 3. Internet/Broadband Troubleshooting
- Responsibilities:

- Customer Focus:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Problem Solving Skills:

- Effective problem solving skills including decision making, time management and immediate
- prioritization of tasks as assigned.
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to maintain calm neutral voice in highly escalated situation

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