Customer Care Representative

2 days ago


Kolkata West Bengal, India Innover Full time

**Job Information**:
Date Opened
- 02/12/2025

Job Type
- Full time

Industry
- IT Services

State/Province
- West Bengal

Zip/Postal Code
- 700091

City
- Kolkata

Country
- India

**About Us**:
Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises.
- Job Description: CSR are responsible for communicating with customers, establishing and resolving customers’ concerns, and assisting in general customer service duties internally and externally related to their freight forwarders' needs. 1. Customer Focus: 2. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment 3. Ability to empathize with and prioritize customer needs 4. Demonstrates interpersonal skills with a diverse customer base 5. Demonstrates ownership to resolve challenging customer issues, escalating when necessary 6. Ability to determine customer needs and provide appropriate solutions 7. Flexible with the working schedule. 8. Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned. 9. Ability to approach problems logically and rationall



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