Customer Service Representative

2 days ago

Kolkata West Bengal, India O2 For Everyone Full time

Are you passionate about providing exceptional customer service? Do you excel in managing customer relations, handling leads, and ensuring client satisfaction? If you have a talent for making every customer interaction memorable, we want you on our team O2 For Everyone, a leading provider of oxygen-related products and services, is looking for a Customer Relations Executive to join our office in Sinthee, Kolkata.

**Key Responsibilities**:

- **Customer Relations**: Build and maintain strong relationships with our clients, ensuring they have a positive experience with our products and services.
- **Leads Management**: Handle leads generated through various channels and convert them into valued customers.
- **Call Arrangements**: Manage and arrange calls with potential and existing customers to address their queries, provide information, and ensure customer satisfaction.
- **Online Profile Management**: Handle and maintain online profiles, ensuring that our digital presence is professional and engaging.
- **Sales Support**: Collaborate with our sales team to provide support and information to customers, facilitating the sales process.
- **Problem Resolution**: Effectively address customer concerns and issues, providing solutions promptly and professionally.

**Requirements**:

- Excellent communication and interpersonal skills.
- Proven experience in customer service or relations is a plus.
- Ability to manage and prioritize multiple tasks.
- Basic computer skills and familiarity with online platforms.
- Strong problem-solving abilities and a customer-centric approach.
- Positive attitude and a desire to exceed customer expectations.
- Willingness to learn and adapt in a dynamic work environment.

**What We Offer**:

- Competitive salary with performance-based incentives.
- A dynamic and inclusive work environment.
- Opportunities for skill development and career growth.
- The chance to make a real impact on customers' lives.
- Supportive colleagues and a culture that values excellence.

O2 For Everyone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer
Contract length: 12 months

Pay: ₹8,000.00 - ₹12,000.00 per month

Expected hours: No less than 60 per week

**Benefits**:

- Commuter assistance
- Flexible schedule
- Internet reimbursement

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi, Bengali (preferred)

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